FAQs
If You Need More Information About Any FAQs, Or Have Any Unanswered Questions Below, Please Contact Us.
What are the features of TaxPlus?
TaxPlus is known for its simplicity, convenience, and user-friendly operation. It supports the upload of financial documents and utilizes AI for recognition and processing. It allows multi-platform collaboration, enabling users to view financial status anytime, anywhere and stay informed about important company information.
How to register?
Registering for TaxPlus is simple. First, you need to visit the registration page of TaxPlus. On that page, you will be required to provide some basic information to create an account. This information includes:
- Username: You will use this username to log in.
- Email address: You need to provide a valid email address to receive activation links and other relevant information.
- Verification code: This is a security code to ensure that you are not a robot.
- Password: Set a secure password to protect your account.
- Confirm password: Re-enter the password to ensure accuracy.
- Confirm password: Re-enter the password to ensure accuracy.
After filling in the above information, please carefully check for any errors or omissions and agree to the terms of use and privacy policy. Then, click the "Register" button to complete the account creation process.
What are the login methods for TaxPlus?
There are multiple ways to log in to TaxPlus. You can use any of the following methods:
- Log in using the email address/phone number and password you provided during registration.
- Log in using the email address/phone number provided during registration and the verification code you received.
- Use other login methods depending on the third-party login option you chose during registration, such as using Google, Facebook, or WeChat accounts to log in.
How to verify my account?
We have sent an email to your registered email address for confirmation. If you don't see it in your inbox, please check your spam folder. Once found, click the link in the email and follow the instructions to verify your account.
Does TaxPlus offer a free trial?
TaxPlus offers a free trial aimed at new users, providing thirty days of free access to TaxPlus product services. The trial service can be used free of charge within the specified time period. The services provided for free during the trial are the same as those used by paid users (except for additional paid services).
Is this a permanent binding with TaxPlus?
TaxPlus is a paid service that does not require contracts or commitments. If you are unsatisfied with our product or service, you can cancel at any time. Once you cancel, we will handle everything accordingly.' and tap on 'Logout' under your account name to go to the cancellation page where you can view the cancellation details. Finally, click 'Confirm Logout' to log out and return to the login page.
How to invite other users?
After successful registration, go to the "My" tab and click on "Settings" to access the settings page. From there, you can view your account information, invite other users, and assign them roles based on their job functions. If you need to resend invitations to users, you can also do so.
How to add/modify company information?
Go to the "My" tab and click on "Company Details." From there, you can add, modify, or save company information.
How to log out from my account?
Within the app, click on the "My" tab. Then click on "Settings" to access the settings page. From there, select "Account & Security," and then click on "Log out" under the account name. This will take you to the cancellation page, where you can review the cancellation details. Finally, click "Confirm Log Out" to log out and return to the login page.
How to handle the issues encountered with TaxPlus usage?
If you have any questions or issues while using TaxPlus, you can navigate to the 'Help' tab and click on 'Feedback.' From there, you can select the type of issue you're experiencing, describe your problem, and provide your contact email. We will reach out to you via email to assist you.