TaxPlus is a cloud-based AI Bookkeeping System designed for SME business owners in Malaysia.
Last Updated: 14.02.2023
Workplus Service SDN. BHD. (“we”, “Workplus”) takes your privacy very seriously. Please read this
when we collect information from you and how we will use your data.
By accessing our website at www.taxplus101.com (the “Website”), using TaxPlus Online, TaxPlus Mobile
and any other related services (Collectively “Service” or “TaxPlus”), you consent to the terms
outlined in this Policy and the Terms of Service, you also agree to be bound by the terms.
Use of data:
When you enter or upload your data into our services, we don’t own that data but you grant us a
licence to use, copy, transmit, store, analyse, and back up all data you submit to us through our
services, including personal data of yourself and others, to: enable you to use our services; allow
us to improve, develop and protect our services; create new services; communicate with you about
your subscription; send you information we think may be of interest to you based on your marketing
preferences; and disclose to third party service providers and partners to enable and support such
We have reserved the right to use the information collected for research and development purposes.
We committed the data security and confidentiality, to give third parties without your consent.
Information about others from you
The Service may also collect information about other individuals and businesses (such as your
employees, customers, suppliers) as you use the Service. You must ensure that you are authorised
disclose the information to Workplus. Workplus may collect, use and disclose such information for
the purposes described in this Policy, without taking additional steps required by privacy or data
You are required to take reasonable steps to ensure that the parties concerned are aware of the
Policy, and agrees to the matters highlighted in it, including their information collected, the
purposes, the intended recipients, the party’s right to obtain access to the information.
You are required to provide the true and completeness of the data provided, we are not responsible
for any losses incurred and any consequences caused by the false or misleading information provided.
The use of information collected
Workplus collects information from you so that we can provide the Service for you to manage your
business more efficiently and any other related services that you may request. The information
collected may also be used for the purposes related to the Service including:
- verify your business’ identity,
- administer the Service,
- carry out marketing and training related to the Service,
- notify you of updates related to the Service,
- assist to resolve technical or other issues related to the Service (Read Note 1),
- comply with laws and regulations in applicable jurisdictions,
- communicate with you.
Note 1: Sensitive financial data of your business hosted on
Workplus’ servers strictly belongs to you (The legal owner of such data), access to the data by
Workplus is strictly prohibited unless for support and service maintenance purpose.
By using the Service, you agree to the information being collected, held and used in the ways listed
above and for any other use you may authorise. Workplus will only use your information for the
purposes described in this Policy or with your explicit permission otherwise.
It is however your responsibility to keep your password to the Service safe. You should notify us as
soon as possible if you become aware of any misuse of your password or you believe the security has
been compromised. You should immediately change your password in the Service whenever possible.
By using the Service, you agree that Workplus can access, aggregate and use non-personally
identifiable data we have collected. Workplus may use the aggregated non-personally identifiable
- better understand how our customers are using the Service,
- improve the Service,
- create useful business insights / benchmarks.
The location of information stored
The information is collected and stored on servers located in data centres operated by reputable 3rd
parties (Alibaba’s cloud Services). The data centres are
located in Singapore.
By using the Service, you consent to that information being hosted on servers located in Singapore.
The information stored with us remain within Workplus’ control at all times. Hosting provider’s role
is limited to providing a hosting and storage service to Workplus, and we ensure that our hosting
providers do not have access to, and use the necessary level of protection for, your information
We protect your information
Workplus takes all reasonable precautions to protect your information from unauthorised access,
modification or disclosure. Your personal information is stored on secure servers that have SSL
Certificates issued by leading certificate authorities, and all Data transferred between your
machine and our servers is always encrypted.
However, the Internet is not in itself a secure environment and we cannot give an absolute assurance
that your information will be secure at all times. Transmission of personal information over the
Internet is at your own risk. You should only enter personal information to the Service within a
We will advise you at the first reasonable opportunity upon discovering or being advised of a
security breach where your information is lost, stolen, accessed, used, disclosed, copied, modified,
or disposed of by any unauthorised persons or in any unauthorised manner.
Disclosure of your information
Workplus will not disclose your information to any 3rd party without your express consent. However,
you should be aware that we may be required to disclose your information without your consent in
order to comply with any court orders, legal process or investigation including by tax authorities,
if such disclosure is required by law. We will notify you if we are required by law to disclose your
information whenever possible.
Your credit card / payment information
We do not store and have no access to your credit card or payment information. Your credit card
details are encrypted and securely stored by a payment gateway appointed by us, enabling us to
automatically bill your credit card on a recurring basis.
Access to your information
It is your responsibility to ensure that the information you provide to us is accurate and
up-to-date. You may request access to the information we hold about you, by setting out your request
in writing and sending it to us at firstname.lastname@example.org.
Workplus will process your request as soon as reasonably possible, provided we are not prevented
from doing so on legal grounds. If we are unable to meet your request, we will let you know of the
In providing the Service, Workplus utilises cookies. A cookie is a text file stored on your computer
for record-keeping purposes. A cookie does not identify you personally or contain any other
information about you but it does identify your computer.
We and some of our affiliates and third-party service providers may use a combination of “persistent
cookies” (cookies that remain on your computer storage for an extended period of time) and “session
cookies” (cookies that was removed as you close your browser) on the Website and/or Service to, for
example, track overall site usage, and track and report on your use and interaction with ad
impressions and ad services.
cookies may have a negative impact on the functionality and usability of the Website / Service.
Making a privacy complain
If you wish to complain about how we have handled your information, please provide us with the full
details of your complaint and any supporting documents to email@example.com.
Changes to the Policy
Workplus reserves the right to change this Policy at any time, and any amended Policy is effective
upon posting to this Website. Workplus will make every effort to communicate significant changes to
you via email or other means. Your continued use of the Service will be deemed acceptance of any
Data use and privacy
TaxPlus uses your data to provide our services to you. Our privacy notice is an important part of
these terms and describes in more detail how we deal with personal data, like your name and email
Use of your own personal data: We respect your privacy and take data protection seriously. In
addition to these terms, our privacy notice sets out in detail how we process your own personal data
that you enter into TaxPlus, like your name and email address.
Use of personal data you enter about others: Depending on where your contacts are based, our data
processing terms may also apply to the personal data of others (such as your customers, suppliers
and employees) that you enter into TaxPlus.
Anonymised statistical data: When you use our services, we may create anonymised statistical data
from your data and usage of our services, including through aggregation. Once anonymised, we may use
it for our own purposes, such as to provide and improve our services, to develop new services or
product offerings, to identify business trends, and for other uses we communicate to you.
Data breach notifications: Where there has been unauthorised access to personal data that you’ve
entered into TaxPlus, we’ll let you know and, where possible, give you information about what has
happened. Depending on the nature of the unauthorised access, and the location of your affected
contacts, you may be required to assess whether the unauthorised access must be reported to the
contact and/or a relevant authority. We think you’re best placed to make this decision, because
you’ll have the most knowledge about the personal data you have entered in your TaxPlus
Confidential information: We take reasonable precautions to protect your confidential information
and expect that you’ll do the same for ours.
Keeping it confidential: While using our services, you may share confidential information with us,
and you may become aware of confidential information about us. You and we both agree to take
reasonable steps to protect the other party’s confidential information from being accessed by
unauthorised individuals. You or we may share each other’s confidential information with legal or
regulatory authorities if required to do so. Security We take security seriously and you should too!
To help protect our services and your data, we offer added security features such as multi-factor
Security safeguards: We’ve invested in technical, physical and administrative safeguards to do our
part to help keep your data safe and secure. Read more about these measures on the security page on
our website. While we’ve taken steps to help protect your data, no method of electronic storage is
completely secure and we cannot guarantee absolute security. We may notify you if we have reason to
believe that someone has accessed (or may be able to access) your account without authorisation and
we may also restrict access to certain parts of our services until you verify that access was by an
Account security features: We may introduce security features to make your account more secure, such
as multi-factor authentication. Depending on where you are in the world or what services you’re
using, we may require you to adopt some of these features. Where we make the use of security
features optional, you’re responsible (meaning we’re not liable) for any consequences of not using
those features. We strongly encourage you to use all optional security features.
Playing your part to secure your data: You have an important part to play by keeping your login
details secure, not letting any other person use them, and by making sure you have strong security
on your own systems. If you realise there’s been any unauthorised use of your password or any breach
of security to your account or email address linked to your account, you need to let us know
immediately. You also agree not to use free-form fields in any of TaxPlus’s systems or services to
store personal data (unless it’s a field explicitly asking for personal data - like a first name or
a last name), credit card details, tax identifiers or bank account details.
Other services: Some of our services, such as our mobile apps or the multi-currency functionality,
are available through other companies’ services, such as The Apple App Store or XE.com. These
companies may have additional terms that apply to you, such as the XE.com terms and conditions for
the use of the XE Currency Data Feed service.
Third-party terms and descriptions: Third-party products are subject to terms and conditions and
privacy notices set by their providers. These include important things like pricing, refund
policies, and how the provider will use your data that you make available to them. Be sure to read
and make sure you agree to their terms and conditions and understand their approach before you
connect to them. The descriptions of third-party products that we publish, and any associated links,
have been provided to us by the providers. While we make reasonable efforts to check the accuracy of
the descriptions, the providers are solely responsible for any representations contained in those
descriptions. We don’t endorse or assume any responsibility for third-party products.
Use of your data to connect you to third party products: If you choose to connect your subscription
to third-party products, we will use your personal data for that connection. Where we receive data
as a result of that connection, we will use that data in line with our privacy notice and these
terms. If that third-party product is the Gmail app, our use of any data received from Gmail APIs
will also comply with Google’s Limited Use Requirements.
Payments to TaxPlus: Just so you know, some third-party providers may pay TaxPlus a fee that may be
related to: referrals from TaxPlus; revenue made by the provider; or data that the providers access
about you through our services with your consent. One example would be you applying for a loan with
a third-party lender using your TaxPlus data.
Maintenance, downtime and data loss
We really try to minimise any downtime, but sometimes it’s necessary so we can keep our services
updated and secure. You also may have occasional access issues and may experience data loss, so
backing up your data is important.
Availability: We strive to maintain the availability of our services, and provide online support,
office hours a day. On occasion, we need to perform maintenance on our services, and this may
require a period of downtime. We try to minimise any such downtime. Where planned maintenance is
being undertaken, we’ll attempt to notify you in advance but can’t guarantee it.
Access issues: You know how the internet works – occasionally you might not be able to access our
services and your data. This might happen for any number of reasons, at any time.
Data loss: Data loss is an unavoidable risk when using any technology. You’re responsible for
maintaining copies of your data entered into our services. For information on how to do that, check
out how to export data out of TaxPlus on TaxPlus Central.
No compensation: Whatever the cause of any downtime, access issues or data loss, your only recourse
is to discontinue using our services.
Problems and support: If you have a problem, we have excellent support articles available through
TaxPlus Central that should help you with most situations. If you’ve tried TaxPlus Central and still
need help, you can contact our support team by scrolling to the bottom of any support article on
Modifications: We frequently release new updates, modifications and enhancements to our services,
and in some cases discontinue features. Where this occurs, we’ll endeavour to notify you where
practical (for example, by email, on our blog, or within our services when you log in).
Retention of your data: Once a subscription is terminated by you or us, it is archived and the data
submitted or created by you is no longer available to you. We retain it for a period of time
consistent with our data retention policy, during which, as a subscriber, you can reactivate your
subscription and once again access your data by paying the subscription fees. Find out more about
reactivating your TaxPlus subscription on TaxPlus Central. We retain data in case you need it as
part of your record retention obligations, but you can get in touch with us to have your data
removed completely if you wish. Liability and indemnity This section is important as it outlines
liability terms between us and both subscribers and invited users, so we urge you to read it closely
and in full.
You indemnify us: You indemnify us against all losses, costs (including legal costs), expenses,
demands or liability that we incur arising out of, or in connection with, a third-party claim
against us relating to your use of our services or any third-party product (except as far as we’re
Disclaimer of warranties: Our services and all third-party products are made available to you on an
“as is” basis. Subject to the exclusion in section 57, we disclaim all warranties, express or
implied, including any implied warranties of non-infringement, merchantability and fitness for a
Limitation of liability: Other than liability that we can’t exclude or limit by law, our liability
to you in connection with our services or these terms, in contract, tort (including negligence) or
otherwise, is limited as follows: • We have no liability arising from your use of our services for
any loss of revenue or profit, loss of goodwill, loss of customers, loss of capital, loss of
anticipated savings, legal, tax or accounting compliance issues, damage to reputation, loss in
connection with any other contract, or indirect, consequential, incidental, punitive, exemplary or
special loss, damage or expense. • For loss or corruption of your data, our liability will be
limited to taking reasonable steps to try and recover that data from our available backups. • Our
total aggregate liability to you in any circumstances is limited to the total amount you paid us for
your subscription in the 12 months immediately preceding the date on which the claim giving rise to
the liability arose. Disputes This section outlines how disputes may be resolved.
Disputes resolution: Most of your concerns can be resolved quickly and to everyone’s satisfaction by
contacting our support team by scrolling to the bottom of any support article on TaxPlus Central. If
we’re unable to resolve your complaint to your satisfaction (or if we haven’t been able to resolve a
dispute, we have with you after attempting to do so informally), you and we agree to resolve those
disputes through binding arbitration or small claims court instead of in courts of general
jurisdiction. You and we agree that any dispute must be brought in the parties’ individual capacity
and not as a plaintiff or class member in any purported class or representative proceeding.
No professional advice: Just to be clear, TaxPlus isn’t a professional services firm of any sort,
and isn’t in the business of giving any kind of professional advice. We may provide you with
information we think might be useful in running a small business, but this should not be seen as a
substitute for professional advice and we aren’t liable for your use of the information in that way.
Events outside our control: We do our best to control the controllables. We aren’t liable to you for
any failure or delay in performance of any of our obligations under these terms arising out of any
event or circumstance beyond our reasonable control.
Notices: Any notice you send to TaxPlus must be sent to firstname.lastname@example.org. Any notices we send to
you will be sent to the email address you’ve provided us through your subscription.
Exclusion: In some places, there may be non-excludable warranties, guarantees or other rights
provided by law (non-excludable guarantees). They still apply – these terms do not exclude, restrict
or modify them. Except for non-excludable guarantees and other rights, you have that we cannot
exclude, we’re bound only by the express promises made in these terms. Our liability for breach of a
non-excludable guarantee is limited, at our option, to either replacing or paying the cost of
replacing the relevant service (unless the non-excludable guarantee says otherwise).
Export limitations: You must not use our services in violation of any export or trade embargo laws
that apply to you.
Excluded terms: The terms of the United Nations Convention on Contracts for the Sale of Goods and
the Uniform Computer Information Transactions Act (UCITA) do not apply to these terms.
Blocking your access, disabling your subscription, or refusing to process a payment: As our sites
are global, different laws may apply in different countries that restrict our relationship with you.
We may block your access, terminate your subscription, or refuse to process a payment if we
reasonably believe there’s a risk - like a potential breach of a law or regulation - associated with
you, your company, your subscription, or a payment. Examples of where we might do this include
transactions where the payment is from a sanctioned person or country; or where we reasonably
believe there is a legal or regulatory risk or a risk of loss being suffered by us or our customers
or partners. You promise that you’re not located in a sanctioned country and are not on a sanctioned
persons list. We may also block users from a country if we can’t receive payments from that country.
You should check what payment methods are available in your country for making payments. We may take
any of these actions without notice.
Relationship between the parties; assignment: Nothing in these terms is to be construed as
constituting a partnership, joint venture, employment or agency relationship between you and us, or
between you and any other subscriber or invited user. You can find out more about disputes over
access on TaxPlus Central. TaxPlus may assign these terms - or any of our rights or obligations in
these terms - to another TaxPlus entity as it deems appropriate. TaxPlus entities are the companies
controlled by or under common control with Nok World Limited (a Hong Kong company with registration
changes won’t apply retrospectively and, if we make changes, we’ll make every effort to let you
know. You can keep track of changes to our terms by referring to the version and the date last
updated at the top of the terms. Generally, we endeavour to provide you with 30 days’ notice of
material changes before they become effective, unless we need to make immediate changes for reasons,
we don’t have control over. When we notify you, we’ll do it by email or by posting a visible notice
through our services. If a change isn’t material, we may not notify you. If you find a modified term
unacceptable, you may terminate your subscription by giving the standard advance notice to TaxPlus.
Enforcement of terms: If there’s any part of these terms that either one of us is unable to enforce,
we’ll ignore that part but everything else will remain enforceable.
Interpretation: Words like ‘include’ and ‘including’ are not words of limitation and where anything
is within our discretion, we mean our sole discretion.